Securus Technologies is providing civil as well as criminal justice solutions. It has become the finalist in the category of Customer Service Training Team of the Year. This is at the 11th annual Stevie® Awards for Sales & Customer Service. Do note that there are only three finalists. This means that Securus Technologies will get either Gold or Silver or a Bronze Stevie Award. This is a tremendous accomplishment for the company.
I have seen these Stevie Awards before, as they are organizing seven business awards shows which are among the most prestigious in the world. I have seen the International Business Awards as well as the Stevie Awards for Great Employers.
I am eagerly waiting for February 24 when the final results are going to be announced. This will be during a gala banquet that will be held at Caesars Palace located in Las Vegas, Nevada. I am sure that finalists from the U.S. as well as from several other nations will be attending this prestigious event.
I have been informed that over 2,300 nominations were received from all kinds of organizations and virtually every industry. All of them were evaluated in the competition. These finalists are determined after the scores of the 77 preliminary judges are averaged out. All these judges come from around the world. This year the entries were in 61 categories in case of the customer service as well as contact center achievements. These include the Contact Center of the Year Award, besides the Award for Innovation in Customer Service, as well as the Customer Service Department of the Year Award.
Danny de Hoyos is the Senior Vice President of Operations at Securus Technologies. He has expressed his happiness at being nominated. He stated how Securus has managed to raise the bar yet again on how to service customers.